Privacy Policy

Introduction

Welcome to https://ai-client-complaint-resolution-timelines.livebursts.com (hereinafter referred to as “AI Client Complaint Resolution Timelines,” “the Company,” or simply “we”). We are committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy explains our practices regarding the collection, handling, and protection of information from our website visitors and users.

Scope

This policy covers all aspects of our online presence, including but not limited to:

Our official website at https://ai-client-complaint-resolution-timelines.livebursts.com.
All applications, services, and products offered through our platform.
Interactions occurring on our websites, apps, and associated services.
Communications initiated by us, including emails, newsletters, phone calls, and text messages.

Please note that this policy does not extend to third-party platforms, applications, or services accessed through links or integrations on our site. These entities have their own privacy policies, and we encourage you to review them before using such services.

Processing Activities

This Privacy Policy governs various user activities, including:

Using our applications and services as an authorized user.
Visiting and interacting with any of our websites linked to this policy.
Subscribing to receive communications from us, whether via email, phone, or text messaging.

Personal Data Collection

We collect several types of personal data, which can be categorized as follows:

Account Information: Details required to create and manage your user account on our platform.
Payment Information: Data associated with transactions made through our services, including payment card details (fully encrypted) and billing addresses.
Financial Information: Records of financial transactions and account balances (anonymized where possible).
Purchase Information: Details about products or services you’ve purchased from us, such as purchase date, quantity, and total amount.
Mobile Device Identifiers: Unique device IDs or mobile phone numbers for the purpose of delivering targeted content and personalizing your experience.
Location Data: Information about your physical location when you use our apps, obtained with your consent.
Feedback: Responses to surveys, reviews, or comments provided by users on our platform.
Social Media Information: Data from social media platforms when users choose to log in through their social media accounts.
Product Information: Details about the products you interact with or purchase on our site, including preferences and usage patterns.

We collect this data through various means: user input forms, online interactions, browser settings, analytics tools, and third-party service providers.

Cookies

Cookies are small text files stored on your device when you visit our website. We use cookies to enhance user experience and for analytical purposes. Here’s a breakdown of cookie categories:

Strictly Necessary: These cookies enable core functionality and navigation on our site, ensuring proper operation of essential features.
Preference: Cookies store user preferences and settings to provide a personalized experience.
Analytics: Used by analytics tools to collect information about how our website is used, allowing us to improve its performance and content.

Users can manage their cookie choices through our Cookie Manager, which provides options to accept or reject non-essential cookies.

Retention and Deletion

We retain personal data for as long as necessary to fulfill the purposes specified in this policy, which may include:

Providing and improving our services.
Complying with legal obligations.
Enforcing our rights and managing disputes.

Once the retention period expires or when the purpose is no longer relevant, we delete or anonymize the data to prevent direct identification.

Security Measures

We have implemented robust security measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. These include:

Encryption of data during transmission and storage.
Secure third-party processing partners who adhere to strict privacy standards.
Regular security audits and updates to safeguard our systems.
Access controls to ensure that only authorized personnel can view sensitive information.

Children’s Privacy

We do not intentionally collect personal data from children under the age of 18. If you are a parent or guardian and believe we have collected such information by mistake, please contact us at the details provided below, and we will take immediate steps to rectify the issue.

Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal data, including:

Access: The right to request access to the personal data we hold about you.
Rectification: The right to ask us to correct inaccurate or incomplete personal data.
Erasure (Right to be Forgotten): The right to request the deletion of your personal data.
Restriction: The right to limit the processing of your personal data in certain circumstances.
Portability: The right to receive your personal data in a structured, commonly used format and transfer it to another controller.
Objection: The right to object to the processing of your personal data for specific purposes.
Non-Discrimination: The right to be free from discrimination when exercising any of your data protection rights.

To exercise these rights or if you have any data-related inquiries, please contact our Data Protection Officer at the details provided in the “Contact Information” section below.

Changes to Policy

We reserve the right to update this Privacy Policy at any time. Any changes will be effective immediately upon posting on our website. We encourage users to review this policy periodically for the latest information on our data handling practices.

Contact Information

For any questions, comments, or requests regarding this Privacy Policy or your personal data, please contact us:

Email: [email protected]
Mail: AI Client Complaint Resolution Timelines, Data Protection Team, [Address]

We appreciate your trust in allowing us to process your personal data, and we are committed to handling it responsibly.